Terms & Conditions

Last updated: September 2026

1. About NSCOU
The National Static Caravan Owners Union (NSCOU) is an independent organisation representing and supporting static caravan, lodge, and holiday home owners, as well as holiday park users, across the United Kingdom. NSCOU operates on a not-for-profit basis, with membership funds used solely for the benefit of its members.

2. Membership
Membership is open to static caravan owners and holiday park users in the UK. By joining, you confirm that the information you provide is accurate and complete to the best of your knowledge.

3. Use of Website
Our website is provided for general information, member services, and other services made available by NSCOU. You agree not to use the website for unlawful, harmful, fraudulent, abusive, or misleading purposes. While we make reasonable efforts to ensure information is accurate and up to date, NSCOU cannot guarantee that all content is complete, error-free, or current.

4. Communications
By contacting NSCOU or becoming a member, you consent to us contacting you by email or post regarding your membership, updates, and relevant information. You may opt out of marketing communications at any time.

5. Privacy & Data Protection
NSCOU respects your privacy and processes personal data in accordance with UK data protection laws. Full details of how your data is collected, stored, and used are set out in our Privacy Policy.

6. Payments & Fees
Membership fees are payable in advance and are displayed on our website. Members have the right to cancel their membership within 14 days of joining in accordance with applicable UK consumer legislation. If no membership services or benefits have been used during this period, a full refund may be provided. Following the expiry of the 14-day cooling-off period, membership fees are non-refundable. Members may cancel their Direct Debit at any time; however, membership benefits will remain active only until the end of the current paid membership period. NSCOU reserves the right to amend membership fees or membership terms from time to time. Where reasonably possible, any changes affecting active members will be communicated in advance.

7. Pre-Existing Issues & Scope of Assistance
NSCOU primarily provides support, guidance, and assistance in relation to issues that arise after a member has joined. Matters, disputes, or issues that existed prior to the date of joining (“pre-existing issues”) are not automatically covered by membership. Where reasonably possible, NSCOU may, at its discretion, offer guidance, information, or signposting in relation to pre-existing issues. Such assistance is not guaranteed and will depend on factors including the nature and complexity of the issue, any ongoing legal or regulatory processes, available resources, and potential conflicts of interest. Membership does not guarantee representation, intervention, or resolution of any issue.

8. No Guarantee of Outcomes
While NSCOU will act in good faith and seek to support members, we cannot guarantee any particular outcome, resolution, or success in relation to support, guidance, or assistance provided.

9. Liability
Information and support provided by NSCOU are provided in good faith and are intended as general information and guidance only. Unless expressly stated otherwise, they do not constitute legal, financial, insurance, surveying, valuation, or other professional advice. Members and website users remain responsible for their own decisions and should obtain independent professional advice where appropriate. To the fullest extent permitted by law, NSCOU accepts no responsibility or liability for losses arising from decisions or actions taken in reliance upon information provided through the website, membership services, communications, or other NSCOU services. Nothing in these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited.

10. External Links
The website may contain links to third-party websites or resources. NSCOU has no control over and accepts no responsibility for the content, availability, security, products, services, or privacy practices of external websites.

11. Suspension or Termination of Membership
NSCOU reserves the right to suspend or terminate membership where a member breaches these Terms & Conditions, provides false or misleading information, engages in abusive or threatening behaviour, misuses NSCOU services, or acts in a manner likely to bring the Union into disrepute. Membership fees will not normally be refunded where membership is suspended or terminated for these reasons, subject to any rights the member may have under applicable law.

12. Changes to Services
NSCOU may amend, update, suspend, or withdraw certain services or benefits from time to time to reflect member needs, legal requirements, operational considerations, or changes to the services offered.

13. Changes to These Terms
These Terms & Conditions may be updated periodically. The most current version will take effect upon publication on this page, subject to any legal requirement to provide members with prior notice of a material change.

14. Governing Law
These Terms & Conditions are governed by the laws of the part of the United Kingdom in which the member is ordinarily resident. Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of that part of the United Kingdom.

15. Communications & Email Confirmation
Members are responsible for ensuring that the email address provided to NSCOU is accurate, accessible, and kept up to date, and for completing any email confirmation process requested. While NSCOU does not restrict access to membership services where an email address has not yet been confirmed, failure to confirm an email address may result in missed communications, including important service updates, support correspondence, and notices. NSCOU will provide reasonable means for members to resend email confirmation requests; however, NSCOU cannot be held responsible for any miscommunication, delay, or non-receipt of communications arising from an unconfirmed, incorrect, or inaccessible email address. By continuing to use NSCOU services without confirming their email address, members acknowledge and accept this risk.

16. Holiday Homes for Sale & Marketplace
NSCOU may provide members with facilities to advertise static caravans, lodges, and other holiday homes for sale through the NSCOU website and, where applicable, through third-party advertising or marketplace services. NSCOU provides this service solely as an advertising and introduction platform.

NSCOU does not act as an estate agent, caravan dealer, broker, intermediary, representative, or agent for either the seller or the buyer and is not a party to any agreement, negotiation, sale, purchase, or other transaction entered into between a buyer and seller.

17. Responsibility of Buyers & Sellers
Any transaction arising from an advertisement placed through NSCOU is entered into directly between the buyer and seller. The buyer and seller each accept full responsibility for their own actions, decisions, checks, negotiations, agreements, payments, and obligations relating to the transaction.

NSCOU does not negotiate sales, receive or hold deposits or purchase monies, transfer ownership, arrange finance, guarantee payment, or otherwise participate in the transaction unless expressly stated otherwise.

Buyers and sellers are responsible for satisfying themselves that the transaction is appropriate and for obtaining independent legal, financial, or professional advice where necessary.

18. Seller Responsibilities
Anyone submitting a holiday home for sale confirms that they are the legal owner of the holiday home or otherwise have the legal authority and any necessary permission to advertise and sell it.

Sellers are solely responsible for ensuring that all information contained within their advertisement is accurate, honest, lawful, and not misleading. This includes, but is not limited to, the make, model, age, dimensions, condition, location, specification, photographs, price, ownership status, pitch information, site fees, fixtures, fittings, and any other information provided.

Sellers must disclose any material information which may reasonably affect a prospective buyer's decision to purchase the holiday home and must not knowingly conceal faults, restrictions, charges, or other relevant information.

Sellers are responsible for checking the terms of their park agreement, pitch licence, or other contractual arrangements before advertising or selling a holiday home, including any requirements relating to private sales, park approval, commission, transfer fees, age restrictions, disconnection, removal, or transport.

19. Buyer Responsibilities & Due Diligence
Buyers are solely responsible for carrying out their own checks and due diligence before agreeing to purchase a holiday home or making any payment.

Buyers should satisfy themselves as to the identity of the seller, ownership of the holiday home, condition, age, specification, value, location, finance status, contractual status, and whether the holiday home is permitted to remain on its existing pitch or may be moved or transferred to another location.

Buyers are strongly encouraged to inspect the holiday home personally, obtain appropriate documentation and, where necessary, obtain independent professional advice before paying a deposit or completing a purchase.

Buyers should also establish whether any park commission, transfer fee, site fee, disconnection fee, removal charge, transport cost, siting charge, or other payment may become payable as a result of the transaction.

20. Verification of Listings
Unless expressly stated otherwise, NSCOU does not independently inspect, survey, value, authenticate, or verify holiday homes advertised through the website. NSCOU does not guarantee the identity of a buyer or seller or verify ownership, finance status, condition, safety, legal status, description, value, or suitability of any advertised holiday home.

The publication of an advertisement by NSCOU does not amount to an endorsement, recommendation, approval, warranty, or guarantee of the seller, buyer, holiday home, park operator, or transaction.

NSCOU may, at its discretion, request evidence of identity, ownership, authority to sell, or other supporting documentation before publishing or continuing to display a listing. Any checks undertaken by NSCOU do not remove or reduce the responsibility of buyers and sellers to carry out their own checks.

21. Park Rules, Pitch Agreements & Third-Party Charges
NSCOU cannot guarantee that an advertised holiday home may remain on its current pitch following a sale or that a park operator will approve a transfer to a new owner.

NSCOU is not responsible for park rules, pitch licence conditions, ownership restrictions, age restrictions, commissions, transfer charges, site fees, disconnection charges, removal costs, transport costs, siting charges, utility charges, or any other fees imposed by a park operator or third party.

Buyers and sellers are responsible for checking these matters directly with the relevant park operator or professional adviser before entering into a transaction.

22. Disputes Between Buyers & Sellers
NSCOU is not responsible for resolving disputes arising between buyers, sellers, park operators, transport providers, finance providers, or other third parties in connection with an advertised holiday home.

To the fullest extent permitted by law, NSCOU accepts no responsibility or liability for failed or cancelled transactions, loss of deposits or other monies, inaccurate or misleading information supplied by users, undisclosed defects, disputes concerning ownership, fraud committed by users or third parties, or other losses arising from a transaction between a buyer and seller.

Nothing in these Terms & Conditions excludes or limits any liability of NSCOU which cannot lawfully be excluded or limited.

23. Listing Approval, Suspension & Removal
NSCOU reserves the right, at its sole discretion, to approve, reject, suspend, amend, or remove any marketplace advertisement where reasonably necessary.

This may include listings which NSCOU believes are inaccurate, misleading, fraudulent, duplicated, unlawful, inappropriate, incomplete, no longer available, or otherwise contrary to these Terms & Conditions or the interests of NSCOU and its members.

NSCOU may contact a seller to request further information or evidence before approving or continuing to publish a listing.

24. Marketplace Fees & Commission
Where NSCOU provides marketplace listings free of charge as a membership benefit, no listing fee or sales commission is payable to NSCOU unless clearly stated otherwise before the relevant service is used.

This does not prevent a holiday park, site operator, transport provider, professional adviser, or other third party from charging fees or commission under their own agreement with the buyer or seller.

25. Fraud & Marketplace Safety
Buyers and sellers should take reasonable precautions when communicating with other users and when making or receiving payments. NSCOU cannot guarantee that every person using the marketplace is genuine.

Users must not use the NSCOU marketplace for fraudulent activity, impersonation, money laundering, misleading advertising, unlawful transactions, or any other illegal purpose.

NSCOU reserves the right to suspend accounts, remove advertisements, request verification information, and report suspected criminal or fraudulent activity to the appropriate authorities where reasonably necessary.

26. Contact Us
If you have any questions about these Terms & Conditions, please contact NSCOU.