Privacy Policy

Last updated: April 2026

The National Static Caravan Owners Union (NSCOU) values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect information about our members, supporters, and visitors to our website.

1. Who We Are

NSCOU is a member-led organisation based in the United Kingdom, working to represent and support static caravan owners nationally. For the purposes of the UK General Data Protection Regulation (GDPR), NSCOU is the “data controller” responsible for your personal information.

2. What Information We Collect

We may collect and process the following types of data:

  • Personal information such as your name, address, and contact details.
  • Membership information, including park name, membership ID, and payment records.
  • Information you provide when contacting us for support or joining as a member.
  • Technical data such as your IP address, browser type, and device information when visiting our website.

3. How We Use Your Information

We use your information to:

  • Manage your membership and provide member benefits.
  • Communicate with you about NSCOU news, updates, and relevant campaigns.
  • Improve our services and website experience.
  • Comply with legal obligations and manage our operations responsibly.

4. Legal Basis for Processing

We process personal data on the basis of legitimate interest, consent (where applicable), and contractual necessity in managing your membership. You may withdraw consent for optional communications at any time by contacting us.

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored on secure systems with restricted access and appropriate encryption where required. We will not retain your data for longer than necessary and will delete or anonymise it when it is no longer needed.

6. Sharing Your Data

We do not sell your personal data. We may share limited information with trusted service providers who help us operate the website and manage memberships, payments, and communications. These providers are required to handle your data securely and in accordance with applicable data protection laws. We may also use analytics and advertising services, including Meta Platforms, to understand how our website is used and to measure the effectiveness of our advertising campaigns. This may involve the use of tools such as the Meta Pixel, which may collect limited technical information such as your IP address, browser information, and interaction with our website. In some cases, identifiers such as a hashed email address may be shared to help measure conversions from our advertising. These services help us understand how people find and use our website so we can improve our services and reach static caravan and park home owners who may benefit from the Union.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Restrict or object to processing in certain circumstances.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Cookies

Our website uses cookies to help provide essential functionality and to improve the user experience. Strictly necessary cookies are used to ensure the website operates correctly. These cookies do not require consent.

With your permission, we may also use optional cookies and similar technologies for analytics and advertising purposes. These may include services such as Meta (Facebook) Pixel which helps us understand how visitors interact with our website and measure the effectiveness of our advertising campaigns.

These optional cookies may collect information such as:

  • Your IP address
  • Browser and device information
  • Pages visited and actions taken on the website
  • Hashed identifiers such as an encrypted email address where applicable

Optional cookies are only activated if you choose to accept them through our cookie consent banner. You can change your preferences or withdraw consent at any time by adjusting your browser settings or cookie preferences.

For more details about the cookies we use, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.