Privacy Policy

Last updated: June 2026

The National Static Caravan Owners Union (NSCOU) values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect information about our members, supporters, and visitors to our website.

1. Who We Are

NSCOU is a member-led organisation based in the United Kingdom, working to represent and support static caravan owners nationally. For the purposes of the UK General Data Protection Regulation (GDPR), NSCOU is the “data controller” responsible for your personal information.

2. What Information We Collect

We may collect and process the following types of data:

  • Personal information such as your name, address, and contact details.
  • Membership information, including park name, membership ID, and payment records.
  • Information you provide when contacting us for support or joining as a member.
  • Technical data such as your IP address, browser type, and device information when visiting our website.

3. How We Use Your Information

We use your information to:

  • Manage your membership and provide member benefits.
  • Communicate with you about NSCOU news, updates, and relevant campaigns.
  • Improve our services and website experience.
  • Assist with correspondence, case management, and member support enquiries.
  • Comply with legal obligations and manage our operations responsibly.

4. Legal Basis for Processing

We process personal data on the basis of legitimate interest, consent where applicable, contractual necessity in managing your membership, and legal obligation where we are required to comply with applicable laws. You may withdraw consent for optional communications at any time by contacting us.

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored on secure systems with restricted access and appropriate encryption where required. We will not retain your data for longer than necessary and will delete or anonymise it when it is no longer needed.

6. Sharing Your Data

We do not sell your personal data. We may share limited information with trusted service providers who help us operate the website and manage memberships, payments, communications, and other administrative functions. These providers are required to handle your data securely and in accordance with applicable data protection laws.

NSCOU may also use carefully selected third-party technology providers, including artificial intelligence tools, to help analyse correspondence, prepare draft responses, and support our case management processes. Where these services are used, we only share the minimum information necessary for the task being undertaken. All providers are required to process personal information in accordance with strict contractual obligations and applicable data protection laws, including the UK GDPR, to ensure that members' information remains protected.

We may use analytics, advertising, and social media services to help us understand how visitors use our website and to measure the effectiveness of our campaigns. These services may collect limited technical information, such as your IP address, browser information, and interactions with our website, to help us improve our services and communications.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Restrict or object to processing in certain circumstances.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Cookies

Our website uses cookies to make sure everything works smoothly for you. Essential cookies are used strictly to keep the site functioning securely and correctly, so these do not require consent.

To help us grow our community and support more static caravan owners across the UK, we use optional analytics and social media tools. These tools help us understand which campaigns are most effective so that we can reach people who may need our support.

If you choose to allow them, these tools look at basic digital footprints to help improve our reach:

  • General website activity (like which updates or articles are read most).
  • Basic technical details (like your web browser or device type).
  • Anonymised or securely scrambled contact tags, which help us ensure our updates reach our members on social media without revealing your identity.

For more details about the cookies we use, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@nscou.org.uk.